Session Pattern Review
Focused examination of recorded or aggregated session patterns to explain why particular screens lose people mid-task.
From £1,450 per review
Edinburgh · United Kingdom
Desktop Sequoia Path
We locate where people hesitate, abandon, or loop inside your application—and turn those moments into a clear remediation sequence grounded in application analytics.
Flagship engagement
UX Friction Discovery Assessment
A ten-to-fifteen day review of critical application paths. We combine funnel behaviour, session patterns, and stakeholder context to produce a severity-ranked friction inventory—not a generic redesign wishlist.
For product owners and UX leads who need shared evidence before the next sprint debate.
Related work
Other ways to engage
Journey Friction Workshop
A facilitated half-day session that brings product, support, and design voices together around observed friction evidence.
From £980 per workshop
Remediation Advisory
Ongoing advisory hours for teams implementing friction fixes, keeping decisions aligned with the original discovery findings.
From £650 per month
From a recent assessment
“The assessment pinned our account-opening cliff to a single verification step we had defended for months.”
Helen Cartwright · Product lead · UX Friction Discovery Assessment
Field notes
Writing from the discovery desk
Short pieces on reading drop-off, scoring severity, and aligning support themes with funnel gaps.
2025-11-12
Reading drop-off without guesswork
How to separate a genuine UX friction signal from seasonal traffic noise when reviewing application analytics funnels.
2026-01-08
Naming labels that stall tasks
Ambiguous field and button labels remain one of the most common friction sources uncovered during application analytics reviews.