Half-day facilitated workshop
Journey Friction Workshop
A facilitated half-day session that brings product, support, and design voices together around observed friction evidence.
Who it is for
Cross-functional teams ready to agree which friction points deserve attention first.
Result
A shared priority list and owners for the next round of fixes, grounded in the evidence prepared beforehand.
Included
- Pre-workshop evidence pack
- Facilitation for up to eight participants
- Priority board and decision notes
- Follow-up summary within three working days
Outside scope
- Participant travel costs
- Post-workshop design production
Process
- Evidence preparation
- Facilitated workshop
- Decision summary
Preparation: Nominate attendees and share any open support tickets tied to the application paths under discussion.
Constraints: Works best after an assessment or session review so the room debates evidence, not opinions alone.